Return Policy
At Isle of Wight Stock, we strive to provide you with high-quality services and products. We understand that sometimes, situations may arise where you need to request a return or refund. Please review our return policy to understand our guidelines:
1. Subscription Services:
- 14-Day Refund Window: For subscription services, we offer a 14-day refund period from the date of the initial subscription purchase. If you decide to cancel your subscription within this timeframe, you may be eligible for a refund.
- No Refunds Beyond 14 Days: Refund requests for subscription services made beyond the initial 14-day period may not be granted.
2. Other Purchases:
- Unique Situations: For all other purchases, such as individual downloads, refunds are generally not provided. Exceptions may be considered for unique situations, including but not limited to:
- Mistaken Orders: If you have unintentionally purchased the wrong product or asset, we may review your request for a refund.
- Malicious Activity: In cases of unauthorized purchases due to malicious activity on your account, we will investigate and consider refunds.
3. How to Request a Refund:
- To request a refund for a subscription service within the 14-day window or for unique situations, please contact our customer support team. Provide detailed information about your request, including the reason for the refund.
4. Refund Process:
- Our team will review your request and respond in a timely manner. If your request is approved, we will initiate the refund according to our refund policy guidelines.
5. Contact Us:
- To enquire about refunds or discuss any concerns, please contact our customer support team. We are here to assist you and address your inquiries.
Please note that our goal is to ensure customer satisfaction while maintaining fairness and transparency in our policies. We appreciate your understanding and cooperation in adhering to our return policy.