I have some questions.
Here are some of our most frequently asked questions.
What is Isle of Wight Stock?
Isle of Wight Stock
Isle of Wight Stock is a platform that offers a curated collection of high-quality stock photos and videos showcasing the natural beauty of the Isle of Wight. Our library features stunning drone shots, scenic views, and captivating footage, as well as beautiful photographs, perfect for your creative projects.
How do I buy?
Purchasing a photo or video is easy! Simply browse our collection, select the image or video you want, and choose a licensing option that suits your needs. Add it to your cart and follow the checkout process.
What types of licence do you offer?
We offer various licensing options to accommodate different project requirements, including personal/Social Media use, Commercial use, and extended licence. You can find detailed information on our Licensing page.
Can I get the RAW footage or Photos?
We can't guarantee RAW footage as our contributors determine whether we will have it available or not. However, we do have a wide range of RAW footage that is available. If you're after some, please get in touch and we will have a look for you!
However, we do not offer RAW Photos at this point.
How do I re download assets?
After completing the purchase process, you'll be instructed on the download page. It's very easy so don't worry. If you are redownloading a previously purchased video or image, simply head to 'MY ACCOUNT' and click on the title of an asset you're already purchased.
What format are the videos available in?
Our videos are available in high-resolution formats suitable for professional use, such as MP4 or MOV, all in at least 4k.
Can I use Isle of Wight Stock videos for commercial projects?
Yes, you can! We offer commercial licences that allow you to use our videos in promotional materials, advertisements, and other commercial endeavours.
Are there any restrictions on how I can use the videos?
While our licensing options provide flexibility, there may be some limitations on usage. It's essential to review the specific terms and conditions associated with each licence to ensure compliance.
Our commercial licences offer coverage to Europe and the US. We do not require any additional fees after you've paid. You pay once, for life.
We do not allow videos to be used in adult content, or content that misleads the public through false information.
Can I request custom footage or special projects?
Absolutely! We welcome custom requests and special projects. Please get in touch with our team via our Contact page to discuss your unique needs.
Do you offer refunds?
We strive to provide the best possible experience, but refunds are generally issued only in cases of technical issues or mistakes on our part. Please review our Refund Policy for more information.
How can I contact Isle of Wight Stock for additional questions or support?
For any enquiries or support requests, please visit our Contact page, where you can reach out to our friendly team, and we'll be happy to assist you. info@isleofwightstock.com
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover, for your convenience.
Are there any discounts available for bulk purchases or subscriptions?
Yes, we offer discounts for bulk purchases and subscription plans. Visit our Pricing page to explore these cost-effective options.
Can I use Isle of Wight Stock assets on social media platforms like YouTube and Instagram?
- Absolutely! Our licensing options cover the use of our videos and photos on popular social media platforms, making it easy to enhance your online presence.
- If you’re just posting on social media, then all you need is our social media licence. If it ends up on a website, or is used in a commercial setting, then we ask that you purchase a commercial licence.
- It’s always lovely to see fellow Island business supporting one another, so tagging the Photographer or Videographer would be a huge help.
Are the videos watermarked when I purchase them?
No, all watermarks are removed upon purchase, ensuring you receive clean, high-quality videos for your projects.
How often is new content added to the Isle of Wight Stock library?
We regularly update our library with fresh, captivating content. Keep an eye on our "New Releases" section to stay informed about the latest additions. We aim to have new content up at least, one a week. However, our work is weather dependent. So bare with us.
Do you provide technical support if I encounter issues with video downloads?
Yes, our technical support team are here to assist you with any download issues or technical difficulties you may encounter. Simply contact us, and we'll respond promptly.
Can I share the assets I purchase with others in my organisation or team?
Assets purchased from Isle of Wight Stock for individual or social media use can't be shared or redistributed within an organisation. If multiple team members need access, consider obtaining multiple licenses. If you purchase a commercial licence for a whole business, of course you have every right to use across the company.
Do you offer a satisfaction guarantee?
Yes, we're committed to your satisfaction. If you're not completely happy with your purchase, please reach out to us within the specified timeframe outlined in our Refund Policy.
Can I request previews of the videos before purchasing?
Unfortunately, we don't offer video previews at this time. However, we provide detailed descriptions and high-resolution examples for each video in our collection to help you make informed decisions.
How do I stay updated with the latest news and promotions from Isle of Wight Stock?
To receive news, promotions, and updates, subscribe to our newsletter or follow us on our social media channels. You can find links to our social profiles on our website.
I love your photos, can I print one and put it on my wall?
Yes of course, we are delighted to offer a digital download options for our customers that want to purchase and print our images. We welcome you to put them in your home, but if you want to print them for commercial use like for a poster or to put it on the side of a bus, you will have to purchase a commercial licence.
I'd like to upload my own photos and videos?
Fantastic news! Visit our contributor portal to embark on a step-by-step journey to become one of our valued contributors. Join us on this exciting path towards generating passive income while sharing your love for our beautiful island.
Online Support
Don’t hesitate to get in touch!
Info@isleofwightstock.com